Questions

What you need to know.

Plain answers about how ADI-AI keeps your data on your own computer, how the chain of custody works, how to use it for legal and investigative work, and how licensing works.

Lost your subscription email?

Enter the email you used to purchase your subscription, and we’ll send your subscription information and license code to that address.

Moving to a new computer?

Release your license from your old computer, then activate it on the new one with the same license key.

Move my license

Need to cancel?

Cancel anytime through Stripe in about a minute — no account or password needed.

Cancel Subscription

Local processing & your data

Can I transcribe audio locally without using the cloud?

Yes. Transcription runs entirely on your own Windows computer. Your audio and every derived file stay on your device and are never uploaded to ADI-AI, and no third-party AI service sees your recording.

When does ADI-AI use the network?

Never for transcription — that is always local. The network is used only for things that are not transcription:

  • License validation. Paid editions check with our license server at launch, sending a license key and a device identifier — never audio. Scribe50 FREE needs no account and makes no license call at all.
  • Payments. Purchases and subscription management go through Stripe, on Stripe's own pages.
  • Importing from a link. If you paste a URL instead of choosing a local file, the app contacts the site you named to fetch that media. This only happens when you use it.
  • Support. Only when you contact us.

See the Security page for the full breakdown of what does and does not leave your device.

Where is my audio processed?

On your own machine. Audio and all derived data are processed and stored locally and are not uploaded to ADI-AI. We cannot see your case material.

Does ADI-AI delete my data when a case is finished?

No — ADI-AI never deletes your evidence. Your completed evidence set is published to a case folder you choose and stays there. A summary manifest (summary.json) records exactly what was produced and where, so every artifact is accounted for and easy to find. Cleanup applies only to ADI-AI's own internal working files, never to your data.

Chain of custody & hashing

How is the chain of custody maintained?

The pipeline makes a bit-perfect forensic copy of the original and records a SHA-256 hash at acquisition, then records a SHA-256 hash at every processing step. The original file is never modified; all work is performed on the copy.

Does ADI-AI add SHA-256 hashing to transcriptions for evidence?

Yes. ADI-AI records a SHA-256 hash of your original at acquisition and at every processing step, producing a documented chain of custody automatically — without you running a separate hashing tool or logging signatures by hand.

What is in the evidence set ADI-AI produces?

A completed case folder contains the transcript, a chain-of-custody record, your verified audio copy alongside its SHA-256 hash, and a summary.json manifest describing the run. Everything is published to the case folder you chose.

Using ADI-AI for legal & investigative work

Can I use ADI-AI for a divorce or custody case?

ADI-AI is built for exactly this kind of work. It produces a transcript with a documented, hash-verified chain of custody and a complete evidence set, processed entirely on your own computer, so the authenticity of your recording is supported by a clear, accountable record. (ADI-AI provides the tooling; admissibility decisions rest with the court and your attorney.)

How does ADI-AI help build a case timeline?

ADI-AI attributes speech to speakers, timestamps it, and threads the conversation — producing a structured account of who said what and in what order. That attributed, time-ordered record is the foundation an investigator or attorney uses to build a timeline.

Who uses ADI-AI?

People who have to stand behind a recording: family-law litigants and their attorneys, civil litigants, detectives and SIU analysts building case timelines, and attestation analysts in medical-research and IP/patent work who need provable, documented handling.

Requirements & formats

Can ADI-AI run without a GPU or graphics card?

Yes. ADI-AI is CPU-only by design and requires no dedicated graphics card. It runs on a standard modern Windows workstation with 16 GB of RAM.

What audio formats does ADI-AI accept?

WAV, FLAC, MP3, M4A, AAC, and OGG. Files are converted to the working format automatically before processing. A proprietary recorder format that cannot be decoded is flagged, with guidance to export it to WAV, FLAC, or MP3 first.

What are the system requirements?

Windows 11 and a modern multi-core CPU (no graphics card required). Free disk space differs by product — see the next question. BASIC and BASIC-F need 16 GB of RAM and about 10 GB of free disk space. Windows 10 is verified to run but is not a supported platform.

How big is the installer, and how much disk space do I need?

It depends on the product:

  • Scribe50 FREE 1.0.0.0 — 3.5 GB download, about 4.4 GB installed. Have roughly 8 GB free before you start.
  • Scribe50 Plus 1.0.0.0 — 10.5 GB download, about 10.5 GB installed. Have roughly 21 GB free before you start.
  • BASIC 1.2.0 and BASIC-F 1.3.0 — about 1 GB each; about 10 GB free is plenty.

The free-space figures allow for the download and the unpacked application existing at the same time during installation. The Scribe50 downloads are large because the entire AI transcription engine and its models are bundled into the install — that is deliberate, so your first transcription is as fast as every one after it and nothing is fetched later.

Licensing & subscription

How does the subscription work?

Monthly billing through a secure processor. The license is validated at launch and tolerates brief offline periods. If a subscription lapses, access ends after a short window.

How do I cancel my ADI-AI subscription?

You can cancel anytime, in about a minute — no ADI-AI account or password needed. Click Cancel Subscription below, enter the email you used when you subscribed, and Stripe emails you a one-time code. Enter it to open your billing page, then choose Cancel subscription. Your cancellation takes effect at the end of your current billing period, so you keep access until then and won’t be charged again. Your recordings and transcripts stay on your computer — cancelling only stops future billing, it never touches your files.

Cancel Subscription

Does ADI-AI work offline?

Yes. Scribe50 FREE is unlicensed and runs offline indefinitely. For paid editions, after a successful online validation the software continues to launch offline for up to 7 days before it needs to re-validate. Transcription itself is always local and never needs a connection.

Can I move my license to a new computer?

Yes. A license is bound to one device at a time. To move it, go to https://license.adi-ai.ai/release and enter your license key. We email a confirmation link to the address on file; click it to release the license, then activate ADI-AI on the new machine with the same key. No need to contact support.

Company & installation

Where is ADI-AI built and operated?

ADI-AI is a veteran-founded company. It is built, hosted, and operated entirely in the United States, by US-based people. Your audio is processed locally on your own computer and never leaves it.

What standards does ADI-AI align with?

Our security and data-handling practices are built to align with the principles of NIST SP 800-53 and NIST SP 800-88. We are pursuing ISO 27001 certification.

I double-clicked the installer and nothing happened. Is it broken?

No — this is expected with the BASIC and BASIC-F installers. After you double-click, there is about a minute where the only sign anything is happening is the spinning cursor (hourglass). During that time the installer is verifying its signature and unpacking a large application in the background. Please wait and do not double-click again — a second double-click can start a second copy of the installer.

How long does the download and installation take?

Two separate things, and the download is usually the longer one.

Downloading. This depends entirely on your connection, and the files are large — 3.5 GB for Scribe50 FREE, 10.5 GB for Scribe50 Plus, about 1 GB for BASIC or BASIC-F. On a slow connection the Scribe50 downloads can take a long while. Use a fast connection if you can, and leave it running.

Installing. For BASIC and BASIC-F, plan for 5 to 10 minutes total depending on your CPU: about a minute of background verification and unpacking (cursor only, no window), then a visible progress bar through completion. Slower or older processors are at the longer end of that range. Scribe50 installs as a signed Windows package and shows its own progress; Scribe50 Plus then takes a few extra minutes on first launch to configure itself.

All of it is one-time. After setup, launches are fast.

Why does Windows show a security warning when I install?

The installer is code-signed by ADI-AI LLC (Azure Trusted Signing) and verified unmodified. Until Windows SmartScreen builds reputation for our signed releases, you may see a "not commonly downloaded" or "unknown publisher" prompt. Click More info, then Run anyway. If your browser warns during download, choose Keep. This is standard for newly published, independently distributed software and does not affect the application's integrity — the download is signed and unmodified.

Still have a question?

Reach out and a person in the United States will answer.

Email support